Ralph Wilson ("we", "us", "our") operates the website ralph-wilson.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, purchase books, subscribe to our newsletter, or interact with our services. Please read this policy carefully. By using the Site, you consent to the practices described herein, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information we collect
We may collect personal information that you voluntarily provide when you register for our checklist, submit a contact form, leave a review, book a consultation, or make a purchase. This may include your name, email address, age range, delivery address, payment details (processed by third-party payment providers, we do not store full card numbers), and any message content you submit.
We automatically collect certain technical data when you visit the Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps. We use cookies and similar technologies as described in our Cookie Policy.
2. How we use your information
We use collected information to: process and fulfil book orders; deliver digital products such as checklists and guides; respond to enquiries and consultation requests; send marketing communications where you have opted in; improve Site content and user experience; detect and prevent fraud; comply with legal obligations; and analyse aggregated, anonymised traffic patterns.
We will not use your personal data for automated decision-making that produces legal or similarly significant effects without your explicit consent.
3. Legal bases for processing
Under UK GDPR, we rely on the following legal bases: (a) Contract: processing necessary to fulfil orders and provide requested services; (b) Consent: for marketing emails, non-essential cookies, and optional form submissions; (c) Legitimate interests: Site security, analytics, and service improvement, balanced against your rights; (d) Legal obligation: tax, accounting, and regulatory compliance.
4. Sharing your information
We may share data with trusted third parties who assist us in operating the Site: payment processors, email delivery services, hosting providers, analytics platforms, and delivery couriers. These parties are contractually bound to protect your data and use it only for specified purposes. We do not sell your personal information to third parties.
We may disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Ralph Wilson, our users, or others.
5. International data transfers
Some service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office, or transfers to countries with adequacy decisions.
6. Data retention
We retain personal data only as long as necessary for the purposes outlined in this policy. Order records are kept for seven years for tax and accounting purposes. Marketing consent records are kept until you withdraw consent. Contact form submissions are deleted after twenty-four months unless an ongoing relationship exists.
7. Your rights
Under UK GDPR, you have the right to: access your personal data; request correction of inaccurate data; request erasure ("right to be forgotten") in certain circumstances; restrict or object to processing; data portability; and withdraw consent at any time where processing is consent-based. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
To exercise your rights, contact us at privacy@ralph-wilson.com. We will respond within one month.
8. Children's privacy
Our Site is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18 without parental consent. If you believe we have collected data from a minor, please contact us and we will delete it promptly.
9. Security
We implement appropriate technical and organisational measures to protect your personal data, including HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect changes. Material changes will be communicated via a notice on the Site or by email where appropriate. Continued use after changes constitutes acceptance.
11. Contact us
For questions about this Privacy Policy or our data practices, contact: Ralph Wilson, Data Protection Enquiries, email: privacy@ralph-wilson.com, website: ralph-wilson.com.