Drop Us a Line
The team at Ralph Wilson Social reads every message. We aim to reply within 24 hours on weekdays.
Quick Support Answers
How long does support take to reply?
We aim to reply to all emails within 24 hours on weekdays. Weekend messages are picked up on Monday morning.
I've lost all my Lounge Chips — what do I do?
Simply refresh the page and a fresh balance of 5,000 Lounge Chips is restored automatically. There's no account to reset and nothing to request — just reload and you're back at the bar.
Is there a mobile app I can download?
Not currently. Ralph Wilson Social runs in your mobile browser — no download required. Bookmark the site on your home screen for quick access.
I have a responsible play concern — who can I speak to?
Our Community & Responsible Play Lead Marcus Webb can be reached via the same support email. You can also call the National Gambling Helpline free on 0808 8020 133 (24/7), or visit our Responsible Play page for more resources.
Email Support
support@ralph-wilson.com
Response within 24 hours on weekdays.
Studio
Ralph Wilson Social Studios Ltd763 Elm Street, Brighton, BN1 6PH
96122361
Responsible Play
National Gambling Helpline:
0808 8020 133 (free, 24/7)
GamCare · BeGambleAware